Job description
Responsibilities
1. Data Analysis and Monitoring (Important): Build and maintain the core data dashboard for channels, monitor key metrics such as eFTTC, trading volume, DAU, retention, GP One, etc., promptly identify anomalies and produce analysis reports.
2. Channel Agent Operations and Management: Responsible for the daily operations of channel agents, including agent tier management, rights allocation, activity matching, service support, etc., to promote effective channel conversion rate improvement.
3. Channel Activity Planning and Execution: Match standardized or customized activities based on channel profiles and user attributes to drive new user acquisition, conversion, and trading volume increase, track activity ROI and conduct reviews.
4. Cross-Department Collaboration: Liaise with business, product, customer service, and other teams to implement channel requirements, optimize channel service processes, and enhance agent satisfaction.
5. API Channel Operations (Bonus): Assist in API channel expansion, promote API agent onboarding, operational support, data tracking, and issue coordination.
Channel Workflow Optimization: Participate in the construction of channel operation SOPs, including onboarding processes, maintenance processes for old channels, and agent rights distribution, to improve operational efficiency.
Requirements
1. Relevant Experience: 1-3 years of experience in channel operations, agent operations, user operations, or related fields, with experience in the crypto industry preferred.
2. Data Analysis Skills: Proficient in Excel/Google Sheets, able to independently extract, clean, analyze, and visualize data; familiarity with SQL or BI tools (Tableau/PowerBI/DataStudio) is a plus.
3. Business Understanding: Able to comprehend the business implications behind channel data, distinguish user quality, channel health, and activity effectiveness, and provide actionable recommendations.
4. Communication and Drive: Able to coordinate resources across departments, driving collaboration among business, product, customer service, and other teams.
5. Proactivity and Responsibility: Does not wait for demands to arise, can proactively identify channel issues and drive solutions.
Bonus Points
- Experience in API channel communication or operations, understanding the collaboration models of API agents, brokers, and quantitative teams.
- Experience in channel tiering, agent rights design, and activity template construction.
- Familiarity with crypto industry channel strategies and understanding of competitor agent policies.
- Experience in building channel operation systems from 0 to 1.