Job description
Job Responsibilities:
- Handle disputes and inquiries from global users in scenarios such as P2P, OTC, debit/credit cards, and global bank transfers, and be responsible for following up and resolving order disputes.
- Serve as the primary point of contact for OTC clients, providing timely, professional, and courteous support via email, online chat, and phone.
- Efficiently resolve customer issues and disputes, and escalate complex or high-risk cases to the relevant teams in a timely manner.
- Collaborate closely with internal teams such as compliance, operations, and technical support to resolve customer issues and continuously improve service quality.
- Guide customers through the processes of buying, selling, and transferring cryptocurrencies, providing necessary operational instructions and support.
Job Requirements:
- Bachelor's degree or higher in finance, customer service, or a related field.
- At least 1 year of work experience in banking, finance, or fintech related to chargebacks, fraud, disputes, or payments.
- Proficient in communication in both Chinese and English (written and spoken).
- Possess good self-management skills and the ability to work independently and efficiently in a fast-paced, rapidly changing environment.