Job description
Job Responsibilities:
1️⃣ Deeply explore and analyze the core pain points, needs, and behavioral characteristics of VIP users, develop and implement refined operational strategies to continuously enhance the retention, activity, and lifecycle value of high-net-worth users.
2️⃣ Design targeted VIP growth plans around core business lines such as spot trading, contracts, wealth management, and US stock tokens to increase the scale, asset volume, product penetration rate, and trading depth of VIP users.
3️⃣ Collaborate with teams such as product, business, relationship managers (RM), and regional markets to integrate internal and external resources, promoting the implementation and effectiveness of VIP growth strategies.
4️⃣ Based on data-driven insights, optimize the VIP user segmentation system, benefits system, and full lifecycle operational mechanism to support the achievement of core business metrics. Continuously track industry trends, competitor VIP strategies, and market dynamics, iterating operational approaches in a timely manner to maintain platform competitiveness.
5️⃣ Plan and execute exclusive marketing activities, content operations, and community operations for VIPs to enhance user stickiness and sense of belonging, deepening relationships with high-net-worth clients.
Job Requirements:
1️⃣ Language Skills: Excellent written and verbal communication skills, capable of independently drafting proposals and communicating across departments.
2️⃣ Work Experience: 2 years or more of user operation/growth operation experience, with a preference for experience in high-net-worth users, major clients, or VIP operations.
3️⃣ Industry Background: Experience in cryptocurrency exchanges or traditional finance/brokerage/wealth management is preferred.
4️⃣ Professional Skills: Strong business acumen, data sensitivity, and systematic planning ability; adept at cross-departmental collaboration and resource integration; capable of independently building or optimizing VIP operation systems from scratch.
5️⃣ Overall Qualities: Strong sense of goals, results-oriented, with good business acumen, resilience under pressure, and quick learning ability.