Job description
Job Responsibilities:
1. Responsible for identifying, expanding, and maintaining relationships with major clients (institutional investors, high-net-worth users, project parties, KOLs, etc.) for a Web3 social finance platform.
2. Establish client profiles and a tiered management system, and develop differentiated customer service strategies.
3. Conduct regular client visits, needs assessments, and satisfaction follow-ups to build long-term stable client relationships.
4. Deeply understand the business needs of major clients, uncover potential value, and drive business scale growth.
5. Responsible for business development related to contract renewals, upselling, and cross-selling for major clients, enhancing client LTV (lifetime value).
6. Develop business growth strategies for major clients and be accountable for core metrics such as client ARPU and renewal rates.
7. Serve as the primary contact for major clients, providing 24/7 response services and promptly resolving client issues.
8. Coordinate internal resources (product, technology, risk control, etc.) to address the complex needs and technical issues of major clients.
9. Establish a data monitoring system for major clients, tracking metrics such as client health, activity, and business contribution.
Job Requirements:
1. Must have over 3 years of experience in Web3 and overseas operations, with over 1 year of cross-border payment experience preferred.
2. Have a deep understanding of cross-border and social finance, with the ability to think independently.
3. Improve user lifecycle management for target businesses based on data research and overall demand.
4. Gain insights into the pain points and needs of VIP/major clients, enhance the service system for major clients on the platform, and improve satisfaction and loyalty.
5. Collaborate with product, operations, technology, and other teams to integrate resources and achieve sustained business growth.