Job description
Training Operations Specialist JD
Responsibilities
Organize practical training sessions monthly for the core business lines of the group, designing training content around real business scenarios to promote the replication and implementation of business methods, excellent cases, and SOPs.
Complete class notifications, student organization, and HRBP alignment 3-5 working days in advance to ensure training rhythm and participant quality.
Track actual productivity changes of participants within 30 days after each training session, consolidating core metrics such as reuse rate, efficiency, and transmission rate to verify whether the training truly leads to business improvement.
Regularly submit certification data to the Organizational Development Center each month, including employee ID, position, SOP name, certification level, and measured efficiency improvement ratio, etc.
Requirements
5 years or more of experience in talent development, business empowerment, training operations, or related fields, with frontline business experience in internet business lines, operations, sales, customer service, content, e-commerce, etc. preferred.
Possess certain practical business experience, able to understand business objectives, key processes, and frontline execution pain points.
Independently implemented multiple practical training or business empowerment projects, familiar with the complete process from business needs research, course design, instructor organization, training delivery to effect tracking.
Experience in training ROI evaluation and productivity data tracking, capable of completing baseline setting, pre- and post-comparison, efficiency calculation, and performance attribution.
Strong data analysis and reporting skills, proficient in Excel, and experience with SQL, BI tools, or data dashboard construction preferred.
Results-oriented, strong execution ability, able to promote training implementation with the goal of business improvement, rather than just focusing on training completion rates.