Certain features of the platform are paid digital services. This Refund Policy (the "Policy") is a specific agreement on such paid services and refund matters, and applies together with the User Agreement, Privacy Policy, and Disclaimer; where any inconsistency exists regarding payment and refund matters, this Policy prevails. Terms used herein (such as "TT3", "TT3Labs", "the Platform", "User", etc.) have the same meaning as in the User Agreement.
1. Paid services provided by TT3 to users may include TT3 PRO upgrades, as well as individual features such as AI resume analysis, job matching, and talent pool access.
2. The above paid services are one-time purchases, without auto-renewal or subscription charges; the term of benefits and feature scope are subject to the specific descriptions on the purchase page.
1. Paid services are collected via third-party payment service providers, including Stripe (fiat, supporting bank cards, Alipay, etc.) and NOWPayments (cryptocurrency, supporting USDT, etc.).
2. Each payment service provider is subject to its own terms and privacy policy regarding the payment process. TT3 does not store your complete payment credentials (such as full card numbers).
1. Digital services are immediately delivered and non-returnable by nature. Once delivered or used, paid services are generally non-refundable.
2. For AI features (such as resume analysis and job matching), from the moment the system generates and returns results to you, the service is considered delivered and consumed and is non-refundable.
3. For benefits such as TT3 PRO, from the moment the benefits are activated and any feature within them is used, they are considered delivered and consumed and are non-refundable.
You may apply for a refund in the following situations:
1. Duplicate or overcharged amounts caused by system errors;
2. Payment has been completed, but you are entirely unable to use the purchased paid service due to a platform technical failure, and the failure cannot be fixed within a reasonable time;
3. The purchased paid service has not been activated or used at all within 7 days of purchase;
4. Other situations where applicable laws and regulations mandate a refund.
1. The AI feature has produced results, or the purchased feature/benefit has been used;
2. Refund requested due to your own reasons, including changing your mind, mistaken purchase, or dissatisfaction with the result of a service that has been properly delivered;
3. Amounts related to accounts subject to restriction, freezing, or termination measures for violations of the User Agreement;
4. The refund application period specified in this Policy has been exceeded.
1. You should submit a refund application via marketing@tt3labs.com or Telegram (@TT3LabsOffice), and provide the order information, payment proof, and reason for the refund.
2. Refund applications should be submitted within 7 days from the date the qualifying situation occurs; TT3 has the right to decline late applications.
3. TT3 will complete the review and notify you of the result within 7 business days after receiving a complete application.
1. Approved refunds are, in principle, returned through the original payment channel.
2. Amounts paid via Stripe (fiat) will be refunded to the original bank card or Alipay account; the time to arrive is subject to the issuing bank or payment institution, usually 5 to 10 business days.
1. Cryptocurrency transactions are irreversible. Payments made in cryptocurrency via channels such as NOWPayments cannot be reversed once confirmed on-chain.
2. Given the irreversibility and price volatility of cryptocurrency, refunds for cryptocurrency payments are available only in the limited situations listed in Section 4 of this Policy.
3. Approved cryptocurrency refunds will be returned in equivalent USDT to a wallet address you provide; the refund amount is calculated using the exchange rate at the time of processing, and any related network/miner fees are borne by you. Losses from incorrect wallet addresses you provide are your responsibility, and TT3 is not responsible for recovery.
1. If you have any questions about a particular charge, you should first contact TT3 via the above channels for resolution, rather than directly initiating a chargeback with your issuing bank.
2. For chargebacks verified as malicious or unfounded, TT3 has the right to take measures such as restricting or terminating service for the related accounts, and reserves the right to pursue corresponding responsibilities.
If you have any questions, complaints, or reports regarding this Policy, please contact us via Telegram: @TT3LabsOffice, or email marketing@tt3labs.com.