Job description
Responsibilities:
Manage daily operations and maintenance of English communities (Telegram / Discord)
Respond to user inquiries promptly and professionally (including trading, account, deposit and withdrawal issues)
Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading processes
Monitor community sentiment, identify potential risks or negative emotions in a timely manner
Coordinate with internal teams to assist in handling exceptional situations, complaints, and emergencies
Maintain community order, manage violations, advertisements, and malicious behavior
Collect user feedback, organize common questions, and compile internally
Assist in executing community activities (such as events, AMAs, operational tasks, etc.) to enhance engagement
Requirements:
Proficient in both written and spoken Chinese and English (fluent communication, spoken skills are a plus)
At least 1 year of experience in customer service or community operations in a cryptocurrency exchange
Familiar with basic Web3 concepts (wallets, transfers, Gas Fees, networks, etc.)
Skilled in using community tools such as Telegram and Discord
Strong communication skills, patient, and service-oriented
Able to adapt to a high-intensity work environment and respond promptly
Willing to accept shift work (including night shifts and weekends)
Able to use Excel for basic data recording
Strong sense of responsibility, execution ability, and team collaboration awareness