Job description
Risk Control Operations Specialist (Remote)
Work Mode: Full-time Remote
Job Responsibilities:
1. Responsible for daily transaction risk review, covering business scenarios such as collection, payment, refund, and account review.
2. Monitor transaction risks in real-time, identify and handle abnormal transactions, suspicious accounts, fraudulent transactions, and other risk events.
3. Review, intercept, release, and escalate risk orders based on transaction, account, device, region, and other information.
4. Responsible for user and merchant account reviews, including KYC/KYB document review, account association, transaction background, and business authenticity verification.
5. Handle payment anomalies, refund disputes, chargebacks, account restrictions, fund freezes, and other risk issues.
6. Continuously optimize risk review processes, review standards, black and white lists, risk rules, and knowledge base to improve review efficiency and accuracy.
7. Analyze risk data, typical cases, and risk trends, produce risk analysis reports, and promote continuous optimization of risk control strategies and processes.
8. Coordinate with product, operations, technology, customer service, and other teams to jointly promote investigation and closure of risk issues.
Job Requirements:
1. More than 2 years of experience in risk control operations, transaction risk control, anti-fraud, risk review, or related work experience.
2. Experience in large internet, e-commerce platforms, fintech, banking, payment, e-wallet, cross-border business, and other industries is preferred.
3. Familiar with transaction review, account review, refunds, chargebacks, reconciliation, and other business processes, with strong risk sensitivity.
4. Familiar with KYC, KYB, AML, account association, transaction monitoring, black and white lists, and other risk control work.
5. Strong data analysis, logical judgment, and problem-solving skills, able to independently analyze risk cases.
6. Proficient in Excel, experience with SQL, BI tools, or data analysis is preferred.
7. Strong sense of responsibility, able to adapt to a fast-paced work environment, with good cross-department communication and coordination skills.
8. Fluent in Chinese, with English reading and writing skills, able to handle English materials and international business.
Preferred Qualifications:
1. Experience in risk control in payment, cross-border payment, internet finance, digital assets, trading platforms, and other industries.
2. Experience in merchant onboarding, merchant review, ToB merchant risk control, or transaction monitoring.
3. Experience in risk control rule configuration, risk strategy optimization, or risk control system construction.
4. Experience in remote work, shift work, or 7×24-hour risk control duty.
We hope you:
You can not only complete daily risk reviews but also identify issues from risk data and transaction behaviors, continuously optimize risk control rules and review processes, ensuring business safety while balancing user experience, and promoting the continuous improvement of the risk operation system.