Job description
Responsibilities
Welcome users/BD inquiries through the help desk/Zendesk, promptly respond to various issues.
Answer user questions according to SOP and standard scripts, follow up on issue resolution progress, and ensure user issues are closed loop.
Collect and organize product/service optimization suggestions from users.
Coordinate across departments and follow up on complex issues that need to be escalated.
Requirements
Over 1 year of experience in customer service at an exchange, able to adapt to shift work.
Familiar with cryptocurrency exchange operations, able to clearly explain common business scenarios.
Strong communication skills, good emotional soothing and conflict resolution abilities, able to handle user complaints and dissatisfaction.
Chinese is the working language, strong English reading and writing skills are preferred.