Job description
Responsibilities
Welcome users/BD inquiries through the service desk/Zendesk, promptly respond to various issues.
Answer user questions according to SOP and standard scripts, follow up on issue resolution progress, and ensure user issues are closed loop.
Collect and organize product/service optimization suggestions from users.
Coordinate across departments and follow up on complex issues that need to be escalated.
Requirements
Fluent in Chinese and Japanese as working languages.
Over 1 year of experience in customer service at an exchange, able to adapt to shift work.
Familiar with cryptocurrency exchange operations, able to clearly explain common business scenarios.
Strong communication skills, good emotional calming and conflict resolution abilities, capable of handling user complaints and dissatisfaction.