Job description
Job Description:
- Responsible for the daily operations of international communities on exchanges (such as Telegram, Discord, etc.), maintaining user relationships;
- Promptly answer user inquiries, handle complaints and feedback, and enhance user satisfaction;
- Plan community activities (such as AMAs, Airdrops, Q&As, etc.) to increase community engagement and user retention;
- Monitor community dynamics, prevent scams, FUD, and other harmful information, and maintain a good discussion environment;
- Collect user feedback and assist in optimizing product and service experiences.
Requirements:
- Fluent in English with excellent communication and customer service skills;
- Over 1 year of experience in managing English communities for exchanges, familiar with the cryptocurrency industry;
- Familiar with community management tools such as Telegram and Discord;
- Strong adaptability and ability to efficiently handle user issues;
- Able to respond to work demands at any time (covering users in different time zones).