Job description
Responsibilities
Map out the complete customer journey from account opening, receiving payments, currency exchange, payment processing to reconciliation based on cross-border payment and multi-currency account scenarios, defining products and priorities.
Translate business objectives into developable and acceptable solutions: accounts and permissions, fund flows, rates and limits, reconciliation and reporting, exceptions and customer service handling, etc.
Act as a project manager: break down tasks, schedule timelines, align with R&D/operations/compliance/sales, track risks and dependencies, drive launch and retrospectives.
Engage directly with customers and sales to gather feedback, determine genuine needs versus exceptions, and avoid feature bloat.
Deliver clear requirement specifications, acceptance criteria, and launch rhythms, taking responsibility for delivery quality and business outcomes, not just for