Job description
Responsibilities
- Operational Strategy Development: Responsible for planning operational strategies for VIP user connection, retention, recall, activation, and conversion scenarios, and formulating user segmentation and refined operational plans.
- Data Analysis and Business Insights: Continuously observe user behavior, transaction data, and AM KPI achievement, identify business problems and growth opportunities, and develop targeted improvement plans.
- Task Management and Implementation: Coordinate with the RM team to release operational tasks, clarify execution goals and strategies, and track task progress, completion status, and execution quality.
- Effect Review and Optimization: Regularly review operational strategies and activity effectiveness, consolidate effective SOPs and best practices, and continuously optimize operational efficiency and business outcomes.
Requirements
- Over 5 years of experience in VIP management, customer success, sales operations, customer relationship management, or business development, with industry background in cryptocurrency, fintech, brokerage, or financial services.
- Experience in successfully transforming customer service or customer teams into revenue-driven or growth-oriented teams.
- Familiarity with VIP customer lifecycle management, customer retention, and sales strategies.
- Experience in team structure design, SOP formulation, training systems, and incentive mechanism design.
- Strong business acumen, leadership skills, cross-departmental communication abilities, and data analysis skills.